Parts: 1 - 3 Years*
Labor: 1- 5 Years
Technical Support: Unlimited
(1.1) OEM Production's warranty policy is designed to assure our customers
that their System will be supported, in spite of the accelerating
pace of improvements in personal computer components that leaves many
components with a lifecycle of six months or less.
(1.2) OEM Production will repair PolySystems at OEM Production's facilities without
labor charge (except for repairs that must be performed at the manufacturer's
facility, e.g., monitors), for up to five years from date of purchase. OEM Production warranties all products purchased for one year
from date of purchase, supplemented by Limited Manufacturers' extended
Two to Five year Warrantees, where provided. (Please check with the manufacturer's web site for details.)
(2.1) During the first thirty days after purchase, OEM Production will
replace defective parts in advance of its return. After thirty days
and up to one year, OEM Production will, at its option and upon receipt
of the failed component, either replace the part, if it is available
commercially or in stock (either new or refurbished), or
refer it to the original manufacturer for replacement or repair. If
repair or replacement is unavailable, OEM Production may substitute a
new or factory-refurbished part of similar or better functionality
and quality for the defective part under warranty, which will be covered
for the remaining portion of the original warranty.
(2.2) After one year, parts covered by any extended manufacturer's
warranty may need to be returned directly to
the manufacturer for replacement or repair. OEM Production will assist customers
in determining applicable coverage and in contacting the manufacturer.
(2.3) An enhanced warranty that provides advance parts replacement (excluding monitors) is available at time of purchase.
(2.4) In no event will OEM Production be responsible for loss of data, user
time, loss of profits or misuse of any nature. The user
shall exercise reasonable prudence in maintaining backups and an appropriate
system operating environment.
Obtaining warranty service directly from manufacturers
*Depends on model. Also, some manufacturers of components and peripherals used in your Polysystem provide direct warranty service, and may also carry a warranty beyond our standard warranty. You should take advantage of these services, since it will save you time and money to go directly to them to obtain repair service and/or replacements.
It is the responsibility of the
customer to contact the manufacturer for the extended warranty coverage.
Below are some of the manufacturers.
The recipient shall inspect all packaging for any apparent
damage upon receipt. If there is any visible damage to the shipping
container, the shipment may be rejected or the delivery person may
be asked to confirm the signs of visible damage in writing.
IF YOUR SYSTEM ARRIVES DAMAGED
event the system has been damaged by improper handling, the recipient,
if retaining possession, should file a claim with the carrier. OEM Production will assist in completing the claims process.
The recipient should do the following:
- Contact the carrier (UPS 1-800-742-5877; Fedex 1-800-463-3339; DHL 1-800-225-5345) and explain the situation. You may want to take photos of the damaged box and/or contents. It may come in handy and expedite the process.
- Call OEM Production at 1-650-871-3930. YOU MUST DO THIS WITHIN 5 DAYS OF RECEIPT OF THE SYSTEM. We will arrange for a replacement unit.
(3.2) Every PolySystem is fully tested for 72 hours, as reported on
the enclosed QA checklist. The customer shall review that report and
the invoice. Any discrepancy between the invoice report and the product
received must be reported to OEM Production within 5 DAYS of receipt of
(3.3) In the event that the system is not functional, but otherwise
apparently undamaged physically upon arrival (components may become
dislodged during shipping), the recipient should, if necessary, do
the following with the assistance of Technical Support: remove the
case cover, reseat all cable connections, add-on cards, memory, and
(3.4) Recipient shall not install any additional hardware or software
before verifying the operating condition of all system features, such
as sound, CD-ROM, modem, tape drive, etc. All installed parts have been
configured and activated; e.g., sound will be heard as Windows is
opened. One exception is that a Plug-and-Play monitor may need to
be automatically identified upon initial startup: this is normal.
The user shall test the fax software and fax/modem card by sending
OEM Production or a friend a fax transmission; the tape drive by formatting
the tape and trying to back up some files; the CD-ROM drive by putting
a CD in the CD-ROM Drive and using the Operating System to read
the directory on the CD (as with a floppy drive).
(3.5) It is the responsibily of the Customer to keep records of all software product Activation Keys and/or software Serial Numbers. OEM Production is not responsible for lost keys or codes.